Guidelines for complaints-handling for the securities (ESMA) and banking (EBA) sectors
- Status: Final and translated into the EU official languages
ESMA and the EBA are proposing to develop complaint handling guidelines for the investment and banking sectors that are identical to the existing EIOPA guidelines for the insurance sector. The objective is to provide EU consumers with a single set of complaints handling arrangements, irrespective of the type of product or service and of the geographical location of the firm in question. This will also allow firms to streamline and standardise their complaints handling arrangements and national regulators to supervise the same requirements across all sectors of financial services.
Summary of document history
Joint Committee consultation on draft guidelines for complaints-handling for the securities (ESMA) and banking (EBA) sectors
- Status: Closed
- Deadline: 7 FEBRUARY 2014
Documents
Chris Barnard.pdf
(12.03 KB - PDF) Last update 24 March 2014
International Financial Data Services.pdf
(343.57 KB - PDF) Last update 24 March 2014
European Association of Co-operative Banks (EACB).pdf
(128.38 KB - PDF) Last update 24 March 2014
Association of the Luxembourg Fund Industry (ALFI).pdf
(94.73 KB - PDF) Last update 24 March 2014
Eurofinas.pdf
(193.47 KB - PDF) Last update 24 March 2014
Consultation Paper
(326.87 KB - PDF) Last update 26 February 2014
Dutch Investors' Association (VEB).pdf
(505.18 KB - PDF) Last update 19 March 2015
Skagen AS.pdf
(60.84 KB - PDF) Last update 24 March 2014
Capolini-Perlingieri & Leone (CP-DL).pdf
(188.47 KB - PDF) Last update 24 March 2014
German Savings Banks Association (DSGV).pdf
(73.54 KB - PDF) Last update 24 March 2014
European Federation of Building Societies (EFBS).pdf
(55.46 KB - PDF) Last update 24 March 2014
European Banking Federation (EBF).pdf
(45.63 KB - PDF) Last update 24 March 2014
Swedish Investment Fund Association.pdf
(53.21 KB - PDF) Last update 24 March 2014
Arbitration Board of Budapest.pdf
(233.57 KB - PDF) Last update 24 March 2014
Association for Financial Markets in Europe (AFME).pdf
(82.17 KB - PDF) Last update 24 March 2014
Danish Shareholders Association (DAF).pdf
(223.91 KB - PDF) Last update 24 March 2014
Banking Stakeholders Group of the EBA.pdf
(42.11 KB - PDF) Last update 24 March 2014
European Fund and Asset Management Association (EFAMA).pdf
(141.63 KB - PDF) Last update 24 March 2014
Kenmar Associates.pdf
(90.56 KB - PDF) Last update 24 March 2014
International Personal Finance (IPF).pdf
(71.18 KB - PDF) Last update 24 March 2014
Swedish Bankers Association.pdf
(971.19 KB - PDF) Last update 24 March 2014
Hungarian Compliance Professionals Working Group.pdf
(128.3 KB - PDF) Last update 24 March 2014
UniCredit.pdf
(271.88 KB - PDF) Last update 24 March 2014
German Investment Fund Association (BVI).pdf
(75.11 KB - PDF) Last update 24 March 2014
British Bankers’ Association (BBA).pdf
(238.99 KB - PDF) Last update 24 March 2014
European Federation of Insurance Intermediaries (BIPAR).pdf
(446.65 KB - PDF) Last update 24 March 2014
Deutsche Bank AG.pdf
(45.63 KB - PDF) Last update 24 March 2014
Avantage Reply Limited.pdf
(116.13 KB - PDF) Last update 24 March 2014
2014-02-07 BSG Opinion on JC CP 2013 03
(42.12 KB - PDF) Last update 18 September 2014
Belgian Asset Managers Association (BEAMA).pdf
(213.92 KB - PDF) Last update 24 March 2014
Euroclear.pdf
(122.66 KB - PDF) Last update 24 March 2014
Associazione del Risparmio Gestito (Assogestioni).pdf
(73.73 KB - PDF) Last update 24 March 2014
Centro de Arbitragem de Lisboa.pdf
(31.6 KB - PDF) Last update 24 March 2014
Press contacts
Franca Rosa Congiu